Field Support Technician

Apply Now

Greensboro – Asheville, N.C.

Are you a problem solver with a patient and precise way of working?

As a Field Support Technician with S.A.M.S. Inc., your role will be pivotal in our success by helping support our customers with all their identification and security needs.

S.A.M.S. Inc. is a stable, family-owned company on a fast growth trajectory. We are excited to welcome another valuable service team member.

Responsibilities Include:

• Installing and supporting access control, credentialing systems and door hardware.
• Working closely with manufacturer to troubleshoot equipment.
• Diagnosing and resolving technical hardware and software issues in a wide range of products.
• Researching required information using available resources.
• Accurately documenting support call information via remote tech software.
• Proactively scheduling and running installs, inspections and service calls as needed to customer locations.
• Ensuring company vehicle has proper maintenance.
• Keeping a clean and safe work environment while performing daily tasks.

Skill and Knowledge Qualifications:

• Proper communication skills and phone etiquette.
• Network and PC knowledge.
• Mechanical and Electronic experience.
• Knowledge of relevant software computer applications and equipment.
• Knowledge of customer service principles and practices.
• Ability to install and service software and peripherals.
• Self-motivated and sense of urgency in addressing any support issues.
• Multi-tasking capabilities.
• Clean driving record.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

If you’re an expert problem solver looking for a great company to work for, please apply here:

Apply Now