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Greensboro – Asheville, N.C.

Are you a problem solver with a patient and precise way of working?

As a Field Support Technician with S.A.M.S. Inc., your role will be pivotal in our success by helping support our customers with all their identification and security needs.

S.A.M.S. Inc. is a stable, family-owned company on a fast growth trajectory. We are excited to welcome another valuable service team member.

Responsibilities Include:

  • Installing and supporting access control, credentialing systems and door hardware.
  • Working closely with manufacturer to troubleshoot equipment.
  • Diagnosing and resolving technical hardware and software issues in a wide range of products.
  • Researching required information using available resources.
  • Accurately documenting support call information via remote tech software.
  • Proactively scheduling and running installs, inspections and service calls as needed to customer locations.
  • Ensuring company vehicle has proper maintenance.
  • Keeping a clean and safe work environment while performing daily tasks.

Skill and Knowledge Qualifications:

  • Proper communication skills and phone etiquette.
  • Network and PC knowledge.
  • Mechanical and Electronic experience.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Ability to install and service software and peripherals.
  • Self-motivated and sense of urgency in addressing any support issues.
  • Multi-tasking capabilities.
  • Clean driving record.


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Parental leave
  • Vision insurance

If you’re an expert problem solver looking for a great company to work for, please apply here:

Apply Now

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